Exploration · Anticipate

Intent Map

The three-layer model (Intent at the core, wrapped by Workflows, wrapped by Algorithms) plus a gap check.

Why it matters

Exposes where the algorithm drifts from what the user is really trying to achieve.

When to use it

When you need to check whether the system actually serves the user's real goal.

How to run it

  1. Name the user's real underlying goal (Intent).

  2. List the steps the system takes to fulfil it (Workflows).

  3. Note the predictions or patterns that power those steps (Algorithms).

  4. Find the gap where the algorithm diverges from intent, then propose one fix: an objective, a reward, or a guardrail.

Watch out for

Describing what the product does today instead of what the user is trying to accomplish.

The canvas

The worksheet you fill in, as a template. Use it with your team here, or fill it in online in the workspace.

Project Team Date

Intent

What is the user's real underlying goal?

The human outcome the user is really after…

Workflows

What steps does the system take to fulfil it?

The steps, screens, and actions between the user and their goal…

Algorithms

What predictions or patterns power those steps?

The models, signals, or rules doing the predicting…

Where does the algorithm diverge from intent?

Name the gap between the algorithm's objective and the user's real intent…

Which operational level would you change?

  • Objectives: change what the system optimises for
  • Rewards: change how success is measured
  • Guardrails: add constraints on what it can do

app.jcerejo.com · The Anticipatory Design Framework

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