joana cerejo
The framework
Anticipate phase — chunk breakdown
01InvestigativeObserve patterns, question assumptions.

Anticipate

What is emerging — and what does it mean for users?

Investigate trends, behaviours, and signals to understand what's coming next — and ground the system in real user intent before you design anything.

Try Anticipate in the toolkit →
01.1

Exploration

What forces are shaping the future? Scan the outside world and the user's real goal before committing to a direction.

  • STEEP Analysis

    What it is · A scan across five forces — Social, Technological, Economic, Environmental, Political — for emerging trends and weak signals.

    Why it matters · Surfaces the context and change your AI will have to live inside, beyond the immediate feature.

  • Intent Map

    What it is · The three-layer model — Intent at the core, wrapped by Workflows, wrapped by Algorithms — plus a gap check.

    Why it matters · Exposes where the algorithm drifts from what the user is really trying to achieve.

  • Jobs-to-be-Done

    What it is · Three linked jobs — functional, emotional, and social — scored by importance × dissatisfaction.

    Why it matters · Reframes needs as outcomes, so the design targets the job, not a feature.

  • Horizon Scanning

    What it is · Sorting signals by time-depth with the Three Horizons — H1 (0–2y), H2 (2–5y), H3 (5y+).

    Why it matters · Separates what to implement now from what to prototype or merely position for.

01.2

Synthesis

What patterns emerge? Turn scattered signals into the few tensions that will define the product.

  • Insight Clustering

    What it is · Affinity clustering of your Exploration outputs into themes, then naming the tensions that matter.

    Why it matters · Turns scattered signals into the critical uncertainties that drive the next phase.

  • Audience Factors

    What it is · An audience factor profile — “a person in a situation, not a demographic” — with jobs, behavioural stage, and how they evolve.

    Why it matters · Gives your scenarios someone real to happen to, with temporal depth.

01.3

Vision

What futures are you designing for? Set the future worth building toward — and the one the design must prevent.

  • Desired & Undesired Future State

    What it is · Two paired statements — the desired 5-year future and the undesired one the design must prevent.

    Why it matters · Anchors the product to a future worth building, and names the failure to avoid.

  • Backcasting Milestones

    What it is · A right-to-left milestone chain from the 5-year future back to the first 30-day action.

    Why it matters · Converts a distant vision into near-term, testable steps.