Scenario Planning · Imagine
Scenario Planning · ImagineFailure vs. Error Messages
A communication pattern that separates user errors (“try this instead”) from system failures (“we made a mistake”), each with its own recovery path.
Why it matters
Recovery a user can actually follow, keeping them in control and cutting the confusion a wrong or blaming message creates.
The canvas
The worksheet you fill in, as a template. Use it with your team here, or fill it in online in the workspace.
Project Team Date
Failure 1
Type of failure
What kind of failure is this?
Type of error
User error or system failure?
User sees
The actual message the user would read.
Recovery path
How do they recover?
Failure 2
Type of failure
What kind of failure is this?
Type of error
User error or system failure?
User sees
The actual message the user would read.
Recovery path
How do they recover?
Failure 3
Type of failure
What kind of failure is this?
Type of error
User error or system failure?
User sees
The actual message the user would read.
Recovery path
How do they recover?
app.jcerejo.com · The Anticipatory Design Framework
Fill it in online: start freeFree: one framework project. No card.